Operelio
WooCommerceZoho

How to import WooCommerce into Zoho Contacts

10 of the 15 columns in a WooCommerce export, mapped into 10 Zoho Contacts fields under Zoho's own names.

Download the Excel templateUse this template free

Free · 18 KB · Excel 365 or Google Sheets

Check your WooCommerce export first

Built on WooCommerce’s export columnsChecked against Zoho’s import rulesUpdated October 3, 2026

One WooCommerce row, through the templatecopied as it ischanged on the way
  • first_name to First NameWei
  • last_name to Last NameChen
  • email to Emaillowercasedwei.chen@lumenlabs.example.com
  • billing_phone to Mobile+44 20 7946 0206
  • billing_company to Account NameLumen Labs
  • billing_address_1 to Mailing Street14 Dean Street
  • billing_city to Mailing CityManchester
  • billing_state to Mailing StateGreater Manchester
  • billing_postcode to Mailing ZipM1 1AA
  • billing_country to Mailing CountryGB
Not imported: shipping_address_1, shipping_city, shipping_state, shipping_postcode and shipping_country. The template leaves these out; map any to a custom field in Operelio.

Check your WooCommerce export before you import it

Looks for the 10 columns this template reads, and what Zoho would skip.

Drop your WooCommerce CSV here

Runs in your browser. Nothing is uploaded, and results are counts only.

WooCommerce to Zoho in three steps

Step 1Export from WooCommerce

Core WooCommerce's only customer download is the Customers report under Analytics, which uses different column names. This template reads the column names WooCommerce's Customer / Order / Coupon Export extension writes, such as first_name and billing_phone.

  1. Install WooCommerce's Customer / Order / Coupon Export extension.
  2. Go to WooCommerce, then Export.
  3. Choose to export customers in CSV format.
  4. Run the export and download the file.
WooCommerce: Customer / Order / Coupon ExportWooCommerce: Customers report
Step 2Paste into the template
  1. Paste the export at A1 of Paste WooCommerce export here.
  2. Start here checks all 10 columns were found.
  3. Save Zoho Contacts import as a CSV.

Works in Excel for Microsoft 365 and Google Sheets. Excel 2019 and older, Apple Numbers and LibreOffice can't run the formulas this file uses.

Just the 10 headers as a CSV

Step 3Import into Zoho
  1. Open the Contacts tab, click the down arrow next to the Create button and choose Import.
  2. Drop in or browse to your CSV, XLS or XLSX file, set the character encoding if needed and click Next.
  3. Choose Add as new, Update existing only or Both, and the field that identifies an existing record.
  4. Map each column to a Zoho CRM field; for a lookup, choose the field that identifies the linked record.
  5. Set the assignment, approval and automation options, accept the anti-spam policy and submit.
Zoho CRM's importer, screen by screen

Operelio, with the same template

Fixes the capitals in names, formats phone numbers, removes duplicate and blank rows, which the Excel file leaves to you. On every plan. Email verification from Starter.

Use this template in Operelio

Questions

Where does WooCommerce's export fill Last Name, which Zoho requires?

Last Name comes from WooCommerce's last_name column. The checker above counts the rows with Last Name blank.

Why does billing_company go to Account_Name?

Zoho uses Account_Name on the contact to link the contact to a company record (Account). If the account doesn't exist yet, Zoho creates one during import.

Duplicates and undoing an import: Zoho CRM import questions.

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Upload your WooCommerce export and download a file Zoho can import. No credit card needed.

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