Operelio
ShopifyZoho

How to import Shopify into Zoho Contacts

11 of the 15 columns in a Shopify export, mapped into 11 Zoho Contacts fields under Zoho's own names.

Download the Excel templateUse this template free

Free · 18 KB · Excel 365 or Google Sheets

Check your Shopify export first

Built on Shopify’s export columnsChecked against Zoho’s import rulesUpdated October 3, 2026

One Shopify row, through the templatecopied as it ischanged on the way
  • First Name to First NameKaren
  • Last Name to Last NameWilson
  • Email to Emaillowercasedkaren.wilson@meridian.example.com
  • Phone to Mobile+44 7700 900695
  • Company to Account NameMeridian
  • Address1 to Mailing Street9 Harbourside
  • City to Mailing CityBristol
  • Province to Mailing StateCity of Bristol
  • Zip to Mailing ZipBS1 4DJ
  • Country to Mailing CountryUnited Kingdom
  • Note to DescriptionOrders every month.
Not imported: Total Spent, Total Orders, Tags and Accepts Email Marketing. The template leaves these out; map any to a custom field in Operelio.

Check your Shopify export before you import it

Looks for the 11 columns this template reads, and what Zoho would skip.

Drop your Shopify CSV here

Runs in your browser. Nothing is uploaded, and results are counts only.

Shopify to Zoho in three steps

Step 1Export from Shopify
  1. From your Shopify admin, go to Customers and click Export.
  2. Choose the current page, all customers, selected customers or those matching your filters.
  3. Optionally include customer tags or metafields.
  4. Choose the CSV for spreadsheet programs, or Plain CSV file.
  5. Click Export customers.

Exports of more than 50 customers are emailed to you rather than downloaded.

Shopify: Importing and exporting customer lists
Step 2Paste into the template
  1. Paste the export at A1 of Paste Shopify export here.
  2. Start here checks all 11 columns were found.
  3. Save Zoho Contacts import as a CSV.

Works in Excel for Microsoft 365 and Google Sheets. Excel 2019 and older, Apple Numbers and LibreOffice can't run the formulas this file uses.

Just the 11 headers as a CSV

Step 3Import into Zoho
  1. Open the Contacts tab, click the down arrow next to the Create button and choose Import.
  2. Drop in or browse to your CSV, XLS or XLSX file, set the character encoding if needed and click Next.
  3. Choose Add as new, Update existing only or Both, and the field that identifies an existing record.
  4. Map each column to a Zoho CRM field; for a lookup, choose the field that identifies the linked record.
  5. Set the assignment, approval and automation options, accept the anti-spam policy and submit.
Zoho CRM's importer, screen by screen

Operelio, with the same template

Fixes the capitals in names, formats phone numbers, removes duplicate and blank rows, which the Excel file leaves to you. On every plan. Email verification from Starter.

Use this template in Operelio

Questions

Where does Shopify's export fill Last Name, which Zoho requires?

Last Name comes from Shopify's Last Name column. The checker above counts the rows with Last Name blank.

Why does Company map to Account_Name?

Zoho uses Account_Name on the contact to link the contact to a company record (Account). If the account doesn't exist yet, Zoho creates one during import.

Duplicates and undoing an import: Zoho CRM import questions.

Try this template free

Upload your Shopify export and download a file Zoho can import. No credit card needed.

Use this template freeSee all templates