I’m Daniel Pank, the founder of Operelio. For six years I cleaned lead lists and imported them into a CRM by hand. That’s the work Operelio now does for sales and operations teams.
From a shed to running operations
In February 2019, a few months out of university, I joined an outsourced sales and marketing startup working out of a shed. There was no structure, no org chart and no standards. After my first day I remember thinking: what have I done?
I spent a year as a BDR. Other companies had proper CRMs. We worked off spreadsheets, with numbers pulled from the Yellow Pages. So I learned everything I could about CRMs, phone systems and data providers. A year later I was the business operations manager, responsible for the systems, the training and the workflows.
A CRM for £100 a month
Then Covid hit. In a week we moved a shed full of desktop computers onto laptops, cloud phones and video calls. With everyone at home, office lines stopped working, so we needed data providers, and we needed a CRM.
I looked at HubSpot, Salesforce, Pipedrive and Zoho. The costs climbed fast as we grew, and none of them could keep each client's data separate while we still saw everything. So I built our CRM on Podio, a work management tool from Citrix, for £100 (about $130) a month for 15 people. It worked, but it became my Frankenstein's monster. Every import, every new field and every access change went through me.
Why CRM imports go wrong
That's where Operelio started. Our clients were enterprise businesses, so every client's data had to stay separate and every import had to be right. Cleaning a list took 30 minutes to an hour. Then, at the field mapping step, I'd find I had combined the wrong columns or split out something important. Cleaning and importing were two separate jobs that didn't talk to each other. Even when the cleanup was right, Excel would change the file, accented names would break on import, and I'd delete the import and start again.
Every data provider and every client sent data in a different shape. On top of that I was merging lists from several providers, choosing which provider's column to keep, and adding the client's own data. I did this for years and became the data expert.
What I tried first
I tried importing straight from data provider APIs, but the mapping went wrong in the CRM and half the details went missing. I tried bulk uploads with a second data set laid over the top, but lost the control over which data ended up in each field. I tried Zapier, n8n and every workflow automation tool I could find. Each workflow worked for one shape of data and failed when a file had different or missing columns. The costs grew with use in ways I couldn't forecast, and one runaway workflow could have cost thousands.
Later I tried ChatGPT. It helped with small, simple files, but it got larger files wrong and couldn't do the import. I've tried again since with the newest models: a 10,000-row spreadsheet took 10 minutes, it guessed at some of the values, and it left out 5,000 rows. Each time, I went back to doing it by hand, even after I moved to lead a commercial team of 20 to 25 salespeople and 3 to 4 managers. I did the data between meetings.
What bigger companies pay for
I asked our enterprise clients how they handled it. Some had a RevOps team or dedicated CRM roles, some paid an outsourced provider, and some used lead routing software. I priced the software: over £1,000 (about $1,300) a month for our 30 people, ten times what our CRM cost, and it would still have needed me to run it.
What Operelio does
In February 2026 I stepped back to consult for the company and, with a team across the UK and US, started building what I wished I'd had. Operelio sits in front of your CRM. It cleans the spreadsheet, maps the columns to your CRM's fields, checks for duplicates and missing values, and imports into HubSpot, Salesforce or Pipedrive. If a record doesn't pass the checks, it doesn't get in.
Bridgeant, our AI RevOps agent, carries what I learned doing this job for years. Trails run the whole process on their own: automated imports, automated cleanup and automated lead routing, so new leads reach the right rep without anyone touching a spreadsheet.
Most of the clients I spoke to said their CRM was full of bad data. Most of it got in at the import. You shouldn't need to be a data or Excel expert, lose an afternoon to one spreadsheet, or pay for a RevOps team you're not ready for, to keep your CRM clean.
Who Operelio is for
Operelio is for solo founders, agencies and small and medium businesses that want the work of a RevOps team without the cost of one. Larger teams use it too, in place of routing software and manual imports.
Operelio is built by a team across the UK and US. We’ve worked in sales ops, revenue operations, and agency delivery, so we’ve lived this problem firsthand.