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IntercomHubSpot

How to import Intercom into HubSpot

9 of the 9 columns in an Intercom export, mapped into 9 HubSpot fields under HubSpot's own names.

Download the Excel templateUse this template free

Free · 19 KB · Excel 365 or Google Sheets

Check your Intercom export first

Built on Intercom’s export columnsChecked against HubSpot’s import rulesUpdated October 14, 2026

One Intercom row, through the templatecopied as it ischanged on the way1explained below
  • Name to First Name1first partPriya
  • Name to Last Name1restNair
  • Email to Emaillowercasedpriya.nair@fernway.example.com
  • Phone to Phone Number+44 20 7946 0395
  • Company name to Company NameFernway
  • Job title to Job TitleCustomer Success Lead
  • City to CityBristol
  • Country to Country/RegionUnited Kingdom
  • Created at, Last seen to Notes2joined, with labelsIntercom created: 2026-01-11 | Last seen: 2026-09-30

Where Intercom and HubSpot don’t line up

1

One Name column, two name fields

Intercom gives the whole name in Name, and HubSpot keeps First Name and Last Name apart.

The template takes the first word for First Name and the rest for Last Name. A one-word name goes to First Name and leaves Last Name empty, and HubSpot still imports the contact.

IntercomPriya Nair
HubSpotPriya · Nair
2

Two columns kept in Notes

This template gives Created at and Last seen no HubSpot field of their own. A HubSpot contact has no Notes field: imported with contacts and notes together, the text becomes a note on the contact.

The template writes them into Notes, each with its label, and leaves empty ones out.

IntercomCreated at 2026-01-11
Last seen 2026-09-30
HubSpotIntercom created: 2026-01-11 | Last seen: 2026-09-30

Check your Intercom export before you import it

Looks for the 9 columns this template reads, and what HubSpot would skip.

Drop your Intercom CSV here

Runs in your browser. Nothing is uploaded, and results are counts only.

Intercom to HubSpot in three steps

Step 1Export from Intercom
  1. Go to Contacts and select the users.
  2. Click the More dropdown and select Export users.
  3. Choose the displayed columns or all columns.
  4. Click export these users, then open the CSV link Intercom emails you.

The emailed link to the CSV expires after one hour.

Intercom: Export users, leads or company data
Step 2Paste into the template
  1. Paste the export at A1 of Paste Intercom export here.
  2. Start here checks all 9 columns were found.
  3. Save HubSpot Contacts import as a CSV.

Works in Excel for Microsoft 365 and Google Sheets. Excel 2019 and older, Apple Numbers and LibreOffice can't run the formulas this file uses.

Just the 9 headers as a CSV

Step 3Import into HubSpot
  1. On the Contacts page, click Add contacts in the top right and choose Import, or go to Data Management, then Data Integration.
  2. Click Import data, choose the advanced import for all objects, select Contacts and Notes and click Next.
  3. Upload your file, keep Create and update contacts as the import type, and click Next.
  4. Check the column mapping. Email is the unique identifier, and the Notes column goes to Note body. Click Next.
  5. Name the import, check the consent box and click Finish import.
HubSpot's importer, screen by screen

Operelio, with the same template

Fixes the capitals in names, formats phone numbers, removes duplicate and blank rows, which the Excel file leaves to you. On every plan. Email verification, a check against your HubSpot records and dropdowns, and the push, from Starter.

Use this template in Operelio

Questions

Why export, when Intercom has a HubSpot app?

The app creates HubSpot contacts automatically only for leads and users created after you install it. For the ones you had before, Intercom says to export them and import them to HubSpot. When it creates a contact, the app sends name, email and phone number, one way, from Intercom to HubSpot, and sets the contact's lifecycle stage to Lead, which can't be changed. This template maps 9 columns from your contacts export, Created at and Last seen included. For a two-way sync, Intercom points to the Data Sync by HubSpot app.

Intercom: HubSpot app

Where does Intercom's export fill Email, which HubSpot requires?

Email comes from Intercom's Email column, lowercased. The checker above counts the rows with Email blank.

Where do Created at and Last seen go?

Into one note on each contact, labeled like "Intercom created: 2026-01-11 | Last seen: 2026-09-30". Importing the same contacts again adds a second note.

Duplicates and undoing an import: HubSpot import questions.

Try this template free

Upload your Intercom export and download a file HubSpot can import. No credit card needed. The push into HubSpot is from Starter.

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