Suppression and Do Not Contact lists
Upload your Do Not Contact list once and Operelio keeps those people out of every file you clean. Matching runs in your own workspace. Starter and up.
By Operelio team · Updated July 2026
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What a suppression list does
A suppression list, sometimes called a Do Not Contact or DNC list, is the set of people and companies you should never reach out to: opt-outs, past complaints, competitors, current customers you want held back, or anyone your legal team has flagged. Upload that list once and Operelio screens every file against it, so a suppressed contact never slips back into a list you are about to send.
Suppression is on Starter, Pro, and Agency plans. You manage the list in Settings, under Data, on the Do Not Contact list. That panel is admin only.
Building your list
Add entries by uploading a CSV or Excel file. Operelio reads the columns it knows how to match on and stores those values for your workspace. You can add to the list at any time, and everyone in the workspace screens against the same one.
You do not need a perfectly formatted file. Operelio normalizes what you upload before it matches, so different casing and spacing on your list and in your data still line up.
What it matches on
Operelio matches a contact to your list on any of four identifiers, each normalized first so small differences do not cause a miss:
| Match on | What it catches |
|---|---|
| The same address in different casing, or Gmail dot and plus variants, folded to one form. | |
| Phone | The same number with different spacing or brackets. Type the number the way it appears in your files, with or without the country code, because +44 20 7946 0199 and 020 7946 0199 are read as different numbers. |
| Domain | Anyone at a company domain you have suppressed, for example every address at example.com. |
| Company | Company names that are the same after suffix and casing folding, for example Westmarch Ltd and WESTMARCH. |
Country rules
Beyond named contacts, you can suppress by country. Operelio reads each row's country from a country column if your file has one, otherwise from the country code on a phone number, then applies your rule. You can tick a whole region at once, and a one-click Sanctioned preset selects the comprehensively sanctioned countries. You also decide what happens to a row whose country can't be placed: keep it, or remove it.
Where suppression applies
Suppression is opt-in per run, so you stay in control of every file. Turn it on where you need it:
| Place | How it is used |
|---|---|
| CRM Formatter | Screen a list as you map and format it for HubSpot, Salesforce, or Pipedrive. |
| Email Verifier & Finder | Drop suppressed contacts before you spend credits verifying them. |
| Workflows | Add a Remove suppressed contacts step in the middle of a saved workflow. |
| Bridgeant | Ask Bridgeant to drop your Do Not Contact matches as one step of a cleanup. |
The excluded-contacts file
Removed rows do not vanish. Every run that applies suppression returns a separate excluded-contacts file listing exactly which rows came out. You get a clean list to send and a clear record of who was held back and why.
Where your list goes
Nowhere. Matching runs inside your workspace on Operelio's own servers. Your suppression list is never sent to a third party, and screening a file against it never uses verify credits. Your Do Not Contact records are some of the most sensitive data you hold, so they stay in one place.
Plans and list size
Suppression is a Starter feature. The number of entries your list can hold rises with your plan:
| Plan | Suppression entries |
|---|---|
| Free | Not included |
| Starter | 5,000 |
| Pro | 25,000 |
| Agency | 100,000 |
Run it automatically with a trail
Once the settings are right for the files you get every week, a trail can run them for you. A trail watches a folder and screens the rows against your Do Not Contact list on every file that lands there, then pushes the result into HubSpot, Salesforce or Pipedrive, with the seven safety checks and approval built in. Set it up once and the cleanup, the verification, the lead routing and the CRM import are automated from then on.
Trails run on Starter and above.
Screen a list against your Do Not Contact records while you format it for HubSpot, Salesforce, or Pipedrive.
Related
Frequently asked questions
Does suppression use verify credits?
No. Matching runs locally on your workspace data with no third-party calls, so screening a file against your list never costs credits.
Where do the removed contacts go?
Into a separate excluded-contacts file that comes back with your result. It lists every row that was removed, so you have a clear record.
Can I suppress a whole company or country?
Yes. Match on a company domain to catch everyone at that company, or use country rules to suppress by derived country, selecting whole regions at once, with a setting for how unknown-country rows are handled.
Does this make my outreach compliant?
It helps you honor do-not-contact requests by keeping flagged contacts out of your files, which is good practice. It is not legal advice and does not replace your own compliance process.
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