Data retention: how long your files are kept
How long files are kept, who can reach them, and how they are protected. Starred files stay until you delete them yourself, and deletion is permanent.
By Operelio team · Updated October 31, 2026
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File retention periods
| Plan | Retention period |
|---|---|
| Free | 24 hours |
| Starter | 30 days |
| Pro | 30 days |
| Agency | 90 days |
How deletion works
After the retention period, uploaded files and job outputs are deleted by a daily cleanup, so a file can last a day or more past its period. On Starter and above you can star a file in Files to keep it until you delete it yourself, and you can delete a file at any time from Files. Deletion is permanent.
One exception to a star: a Free workspace that nobody signs in to for 90 days is cleared, after one warning email. Clearing deletes its files, starred ones included, and its saved mappings, workflows, custom CRM templates, Do Not Contact list and CRM connections, and it revokes its API keys. The account stays. Signing in at any point restarts the 90 days.
Files are only accessible to your workspace. They are not shared with other customers, and they are not sold or given to anyone for their own purposes. The only third parties that touch them are the providers that store and process them for us, listed on the Sub-processors page.
Leads that arrive one at a time
A single lead from a form, a webhook or an email keeps the details it arrived with for the same period as your plan's files, counted from when it arrived. Then those details are deleted: the fields it was sent with, its email address and who sent it.
What stays is the record of what happened to it: its score, the rule that picked its owner, the record it became in your CRM, and its timeline. A lead still held when its details go can't be sent any more, so it is dropped, with a line on its page saying why.
Security measures
All files are encrypted in transit using TLS 1.2 or higher, and encrypted at rest by the providers that store them. Files are scoped to your workspace and are not reachable from any other account. API keys are hashed before storage. See the Security page on the website for the full details.
Frequently asked questions
Can I extend the retention period?
The retention period is set when a file is created. Upgrading gives longer retention to new files only; files you already have keep the window they were given. Star a file (Starter and above) to keep it past the window, and download anything you want to hold onto before it expires.
What happens to my files if I cancel?
You keep your current plan until the paid period ends. During that time, your files follow the retention policy of that plan. Once the period ends and your account reverts to Free, the 24 hours Free retention window applies to every file uploaded or created from then on. Files that already exist keep the window they were given when they were created. Your saved mappings and workflows are hidden on Free, not deleted, as long as someone signs in at least every 90 days.
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