Intercom CSV export: every column, and where it goes
Intercom is a customer messaging and support platform. Its export has 9 columns, and 5 ready-made templates map it into 5 CRMs.
By Operelio teamUpdated September 26, 2026
Intercom import templates, by CRM
How to export from Intercom
From Intercom's own help pages, checked September 2026. Menu names can move, so the linked guide is the one to trust if they differ.
Intercom
Export users or leads from Intercom
- Go to Contacts and select the users.
- Click the More dropdown and select Export users.
- Choose the displayed columns or all columns.
- Click export these users, then open the CSV link Intercom emails you.
File: CSV
The emailed link to the CSV expires after one hour.
Every column in an Intercom export, and where it goes
For each column, the field it fills and the CRMs that field is in. Each CRM name opens its template.
| Column | FieldCRMs |
|---|---|
| Name |
|
| |
| Phone |
|
| Company name |
|
| Job title |
|
| City |
|
| Country |
|
| Created at |
|
| Last seen |
|
Intercom's own CRM integrations
HubSpotIntercom's HubSpot app sends data one way, from Intercom to HubSpot.
Vendor guide
SalesforceIntercom's Salesforce integration creates Salesforce leads from Intercom on Advanced and Expert plans.
Vendor guide
A live integration suits records that should keep flowing into HubSpot and Salesforce as they change. A template suits a file you already have, a CRM Intercom doesn't connect to (Pipedrive, Freshsales and Close) or records you want cleaned and mapped before they go in.
Intercom export questions
What columns are in an Intercom export?
9 columns, starting with Name, Email, Phone, Company name, Job title, City. The full list, and where each column lands in each CRM, is on this page.
How do I export Intercom data to CSV?
Go to Contacts and select the users. Click the More dropdown and select Export users. Choose the displayed columns or all columns. Click export these users, then open the CSV link Intercom emails you. The file comes out as CSV.
Which CRMs can I import an Intercom export into?
There are ready-made templates for HubSpot, Salesforce, Pipedrive, Freshsales and Close: 5 in all, each mapping the export column by column. Any other CRM can take the file too, mapped by hand in the CRM Formatter.
Does Intercom integrate with CRMs directly?
Yes, Intercom has its own integrations with HubSpot and Salesforce, each linked on this page. For a file you already have, or records you want cleaned and mapped first, use a template here.
Templates for other exports
Lead data and prospecting
Email marketing and ecommerce
Contacts, events and forms
Moving from another CRM
Map the export into your CRM
Pick the template for your CRM, upload the file and check every column before it goes in. The CRM Formatter runs on the Free plan, no credit card needed.